Oversea Accurate Invoicing:

With reliable and efficient back office staff, Falcon Elite Partners’s Dispatching always makes sure your invoicing is correct and update and submitted prompted after the load delivery. We also follow through and also make sure payments are made on time. Our office staff will be available to answer any questions regarding the invoice, and address any discrepancies.

Freight Tracking

We strive to help you keep the lines of communication open by tracking freight shipments for both your and load recipients. For vehicles enabled with GPS it is even easier to find  the exact locations of shipments and loads.

Vehicle Maintenance

When making countless deliveries all over the country, trucks experience a lot of wear and tear. With drivers focusing on punctuality during each delivery, somebody needs to organize regular truck maintenance and we are happy to provide vehicle maintenance records keeping. Along with handling other logistical issues, the back office staff sends out maintenance reminders on all trucks.

Insurance Status Updates

Trucking insurance protects both the trucking company and the owner of the freight in the event of an incident. While experienced drivers can prevent accidents in the first place, having this policy in place goes a long way. Often, the back office staff is responsible for ensuring that the right insurance policies are in play. Smaller companies without support personnel might lose track of these important details. Falcon Elite Partners’s Dispatching is happy to provide this service.

Promptly Handling All Inquiries

What kind of truck will be delivering the freight? What’s the name of the driver who will be delivering the freight? When will the freight be delivered? Will there be a forklift on the truck to easily unload the freight, or will they use a liftgate instead?

These are questions that come up on a daily basis and your clients deserve answers to these types of questions. Dealing with a back office that can’t access this type of information is tedious and frustrating. Additionally, it prevents you from properly planning and can lead to costly and time-consuming issues in the future. Our back office staff is always available to answer questions regarding freight delivery.

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